Customer Care

Customer Care, Shipping, and Returns

Online Customer Care

For any order inquiries, product information, or styling advice, contact us via:

• Web chat (available on our website)
• Email: hello@unikspace.com.au

Media & PR

For press, PR inquiries, or collaborations, email:
camilla@unikspace.com.au

Shipping

We ship worldwide with Australia Post and DHL Express Courier. All orders are sent with tracking and require a signature on delivery. If you're unavailable, a delivery note will guide you to pick up your parcel from a local post office or parcel collection point.

Delivery Times

• Express shipping (Australia): 1–2 business days (+1–2 extra for remote areas)
• Standard delivery (Australia): 2–4 business days
• International deliveries: 10–14 business days
• DHL International Express: 2–3 business days

Shipping Costs

• Australia:
  • Free shipping on orders over $300
  • Flat rate: $10 (orders under $300)
  • Express shipping: $15
• New Zealand:
  • Free shipping on orders over $300
  • Flat rate: $20 (orders under $300)
  • DHL Express: $40 (free for orders over $1,000)
• United States:
  • Free standard shipping on orders over $300 USD
  • Flat rate: $15 USD (orders under $300 USD)
  • DHL Express: $40 USD (free for orders over $650 USD)
• International:
  • Free standard shipping on orders over $500 AUD
  • Standard shipping: $30 AUD (orders under $500 AUD)
  • DHL Express: $89 AUD

Duties & Taxes
International shipping does not include customs duties or taxes, which are the responsibility of the recipient. Please check with your local customs office for more details.

For questions, email us at hello@unikspace.com.au.

Returns Policy

We want you to love your purchase! If you need to make a return, here’s how:

Start Your Return
Visit our Returns Portal for an easy step-by-step process.

Eligible Returns

• Full-priced items: Refund, exchange or store credit within 7 days (must be unworn, in new condition, with tags attached).
• Promotional purchases:
  • Items are eligible for exchange or store credit.
  • Welcome promotion items (on full-priced products) are refundable.
  • Items discounted over 30% off are Final Sale and cannot be returned.
• Pre-orders: Non-refundable, but eligible for exchange or store credit.
• Beauty products: Non-refundable and non-exchangeable.
• Faulty items: For repairs or replacements, email returns@unikspace.com.au with your order number and photos.

Important Notes

• Shipping costs are non-refundable.
• Items with signs of wear, missing tags, stains, or scents (e.g., makeup or perfume) will not be accepted.

For further questions, contact us at returns@unikspace.com.au.