We ship worldwide using Australia Post and DHL Express. All orders include tracking and a signature is required on delivery.

Orders are dispatched from our studio in Sydney, Australia within 24 hours on business days.

If you’re not available at the time of delivery, your carrier will provide instructions for collection or redelivery. 

For orders sent with Australia Post, once your parcel has left Australia we recommend tracking it via your local postal service using the same tracking number provided with your order. 

INTERNATIONAL ORDERS, CUSTOMS & DUTIES

Duties and taxes are included for the destinations listed below. No additional charges will be applied on delivery. Orders to these regions are shipped via DHL Express and Australia Post Express. 

United States, Canada, Singapore, Hong Kong, Japan, United Kingdom, Switzerland. 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

Rest of the world:

For all other international destinations, duties and import taxes are not included and may be charged by local authorities on arrival. These charges are the responsibility of the customer.

CUSTOMS CLEARANCE

All international parcels pass through customs in the destination country. The courier or your local customs authority may contact you by email, text or phone for identification or further details. Please respond promptly and check your spam folder, as parcels that cannot be cleared are returned to us. Genuine requests will reference your tracking number.

DUTIES, TAXES & RETURNS

For international orders where duties and taxes are included in the product price or calculated at checkout, the applicable VAT, duties, clearance fees, shipping costs, and any further import or customs charges associated with your order will be deducted from your return. These charges are non-refundable and vary depending on the destination country and order value.

If a shipment is refused, unclaimed, or cannot be cleared through customs due to missing information, the parcel may be returned to us. Once received, we will refund your order less the original shipping, return shipping, and any customs or courier charges incurred.

If we are unable to reach you, or the parcel is not cleared within the carrier's holding period, and return costs would exceed the value of your order, the parcel may be abandoned at customs. In this case a refund cannot be issued.

DELIVERY TIMEFRAMES & COSTS

Transit times & shipping costs are calculated at checkout based on the delivery destination and order value.