Returns

We hope that you love your purchase from UNIKSPACE, however, if for some reason you need to make a return for an exchange, refund or store credit, a simple process has been created to ensure that you are kindly assisted by our team.

RETURNS POLICY

UNIKSPACE will refund or exchange any unworn items within 7 days of your order being received.

Items should be returned in new condition with tags attached, and in original undamaged packaging.

Please include any additional packaging that came with the item, such as dust bags or skincare boxes.

Afterpay orders are non refundable, however we will gladly offer return for exchange or store credit.

We cannot refund or exchange items that have been worn/used, missing its tags, have make up stains or smells of perfume.

All pre-orders are made to order and are therefore non refundable, however we will happily offer an exchange or store credit.

We cannot refund or exchange any beauty items.

Due to hygiene reasons, earrings can not be returned, unless faulty or damaged.

Sale items are not eligible for return.

For a faulty or damaged item, UNIKSPACE offers repairs, replacement or full refund (including shipping costs). Please send imagery of the issue, your order number and contact details to returns@unikspace.com.au

Items damaged as a result of normal wear and tear or incorrect use, are not considered to be faulty or damaged. Please read and follow washing instructions on the care label and read our Care Guide for further info.

Shipping costs are non-refundable. If you receive a refund or credit note, the cost of return shipping will be deducted. 

 

RETURNS PROCEDURE

Contact us at returns@unikspace.com.au within 7 days of receiving your order to request an RA number. Please include in the email your original order number, and which item/items you would like to return or exchange.

Once your return/exchange has been approved we will send you an email with your RA number.

Please return the parcel via trackable and secure postage to return address provided together wth the RA number.

Please note: UNIKSPACE will not cover the cost of return shipping unless item is faulty.

Once we have received your return, and if eligible (meets the return policy per category requirements above), your refund or exchange will be processed and we will notify you via email.

Please note returns outside of the 7 day period are at the discretion of UNIKSPACE and we reserve the right to deny returns that do not meet or follow our returns policy and procedures.