Returns

We hope you love your UNIKSPACE purchase! If you need to return an item, here’s how it works:

RETURNS PROCEDURE

To start your return, visit our Returns Portal. Follow the step-by-step instructions to process your return or exchange.

RETURNS POLICY

Please note: Refunds are not available on pre-orders, discounted items, or purchases made with Afterpay, Klarna, or gift cards.

FULL-PRICED ITEMS

• Eligible for a refund, exchange, or credit note within 7 days of receiving your order

• Items must be unworn, in new condition, and have tags attached

PROMOTIONS

• Items purchased during a promotion can be exchanged or returned for store credit

• Welcome discount orders are eligible for refunds, provided all return conditions are met

• Items marked 40% off or more are Final Sale and cannot be returned

PRE-ORDERS

• Pre-order items are not eligible for refunds, but can be exchanged or returned for store credit

PAYMENT-SPECIFIC TERMS

• Orders placed using Afterpay, Klarna, or gift cards are not refundable but may be exchanged or returned for store credit

FAULTY ITEMS

• If your item is faulty, email returns@unikspace.com.au with your order number and photos of the issue

• Faults caused by wear and tear or incorrect care are not covered

IMPORTANT NOTES

• Shipping costs are non-refundable

• Return shipping labels and any applicable duties or taxes are the responsibility of the customer

• Items returned with signs of wear, missing tags, stains, or strong scents (e.g., makeup or perfume) will not be accepted

For further questions, reach out to us via our web chat — we’re always happy to assist.