Returns

RETURN POLICY

We hope that you love your purchase from UNIK SPACE, however, if for some reason you need to make a return for a size exchange, refund or store credit, a simple process has been created to ensure that you are kindly assisted by our team.

  • UNIK SPACE will gladly refund/exchange any unworn items within 7 days of your order being received.
  • We cannot refund or exchange items that have been worn/used, missing its tags or smells of perfume.
  • All pre orders are made to order and are therefor non refundable, however we will happily offer an exchange or store credit.
  • We cannot refund or exchange any beauty items.
  • Items should be returned in new condition with the tags attached and in original undamaged packaging. Please include any additional accessories that came with the item such as dust bags or jewellery boxes.
  • Due to hygiene reasons, earrings can not be returned, unless faulty or damaged.
  • Sale items are not eligible for return. 
  • For all faulty or damaged items, UNIK SPACE offers repairs, replacement or full refund (including shipping costs). Please send imagery of the issue, your order number and contact details to returns@unikspace.com.au
  • Items damaged as a result of normal wear and tear or incorrect use, are not considered to be faulty or damaged. Please read and follow washing instructions on the care label.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

 

RETURN PROCEDURE

  1. Request your return authorisation (RA) number by emailing returns@unikspace.com.au within 7 days of receiving your order.
  2. Include in the email your original order number, and which item(s) you would like to return / exchange.
  3. Once your return/exchange has been approved we will send you an email with your RA number. 
  4. Within 7 days of receiving your RA please return the items via trackable  secure postage to return address provided. Please note: UNIK SPACE will not cover the cost of return shipping.
  5. Once we have received your return, and if eligible (meets the return policy per category requirements above), your refund or exchange will be processed and we will notify you via email.
  6. Please note returns outside of the 7 day period are at the discretion of UNIK SPACE and we reserve the right to deny unauthorised returns that do not meet or follow our return policy and procedures.